Our website address is:

https://www.garzahactivewear.com.au

Overview

At Garzah Activewear, we respect the privacy of your Personal Information in our care. Personal Information means information which identifies you as an individual or from which you can be reasonably identified.

This Privacy Policy relates to Personal Information we collect and handle about you as our customers, visitors to our website, users of Garzah Activewear, social media, and other digital services and members of the public.

Our Garzah Activewear Team Members can contact their Line Manager or People and Culture team representative for details about the privacy of their Personal Information.

Garzah Activewear company do not sell Personal Information about you.

Types of personal information collected

The types of Personal Information we collect includes:

  • Name
  • Contact details (e.g. email address, telephone number(s), residential and delivery addresses)
  • Information to identify you (e.g. date of birth)
  • Household details (e.g. number of people living at a household and their ages)
  • Payment and transaction details/history (including information about payment cards linked to associated transactions)
  • Records of your communications and interactions with us
  • Details/history of purchases, preferences, interests and behaviour relating to transactions, products, services and activity with our digital services.

We may not be able to provide our products or services, or make offers to you without your Personal Information. For example, we may not be able to deliver items ordered online to your home address if you do not provide us with your residential and delivery addresses.

Where you provide us with Personal Information about someone else you must have their consent to provide their Personal Information to us based on this Privacy Policy.

How personal information is collected and held

We collect personal information in a number of ways including:

  • When you order goods or services from us (either online, in-store or over the telephone);
  • When you collect goods that you have ordered from us
  • When you set up an account with us
  • When you purchase certain products or extended warranties from us
  • When you buy goods on lay-by or “duty-free” goods
  • When you subscribe to our catalogues or mailing lists
  • when you subscribe to Garzah Activewear subscription service
  • When you provide us your details for customer care purposes
  • when you browse our websites (further information is set out later in this Privacy Policy)
  • when you submit an enquiry using one our websites
  • When you complete surveys or provide online feedback or product reviews;

Purposes for handling personal information

We handle your Personal Information in connection with providing, administering, improving, and personalising our products and services, and to support our business functions. This can include:

  • To manage your requests for products and services, including delivery, processing payments, providing refunds and discounts;
  • To register and service your account, including keeping your information up-to-date, and verifying your identity;
  • To communicate with you about our products, services, and promotions (including direct marketing);
  • To help us improve our products and services, including conducting product and market research;
  • To improve our operational processes to enhance your customer experience;
  • To respond to your feedback, queries, or concerns;
  • Working with our service providers;
  • Investigative, fraud, and loss prevention activities;
  • Interacting with Regulators and relevant government entities;
  • As otherwise required or permitted by law.

Using Personal Information, we endeavour to improve our understanding of your interests, suitability, and behaviour in relation to products, services, and offers, including conducting risk assessments for financial products (including credit and insurance).

We may also handle your Personal Information to protect our lawful interests and facilitate purchases and potential purchases of our businesses.

We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (e.g. email). 

Where you provide us with Personal Information about someone else, you must have their consent to provide their Personal Information to us based on this Privacy Policy.

Sharing of personal information

We work with a number of suppliers that carry out specific functions on our behalf, and include companies that assist us with:

  • Technology services including application, development, technical support, processing, storing, hosting and analysing data
  • Processing payments
  • Communicating our offers and promotions to you
  • Product development and market research
  • Business advisory services, such as our lawyers, accountants, or other professional service providers to extent reasonably required
  • Administrative services, including mailing services, printing, archival, and contact management service.

Some of our service providers including technology or data storage providers may be located in countries outside Australia. While it is not reasonably practicable to list all of the countries to which your Personal Information may be disclosed from time to time, it is likely that such countries may include Germany, India, Ireland, Japan, Hong Kong, Malaysia, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.

When we disclose your information overseas, we take steps to ensure that our service providers are obliged to protect the privacy and security of your Personal Information in accordance with the standards that apply in Australia including that they only use Personal Information for the purpose for which it is disclosed.

Procedures for access, correction and feedback

If you wish to access or correct any Personal Information we hold about you, please contact us as set out below.

When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide a written response outlining our reasons if we refuse your request.

Where we decide not to make a requested correction and you disagree, you may ask us to add a note of your requested correction to the information that explains your correction request.

Complaints and concerns

If you have any complaints or concerns about this Policy, or our handling of your Personal Information, you can contact us as set out below.

Once a complaint has been lodged, we will let you know who will be handling your matter and when you can expect a full response within 30 days. If you are not satisfied with our response, please let us know and we will investigate further and respond to you.

If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are set out below.

Contact Details

PO BOX 851
ROCKDALE NSW 2216

info@garzahactivewear.com.au

Additional privacy information

If you visit https://www.garzahactivewear.com.au to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.

Like many websites, our Website may use “cookies” from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

Our Website also uses tags, which are tiny bits of website code that allow us to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information.

While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.

The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Analytics

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data

Visitor comments may be checked through an automated spam detection service.
Your contact information